Do you have an American Standard smart thermostat in your Elkhart, IN, home? If so, American Standard Diagnostics offers an extremely simple and highly convenient way to help your local American Standard dealer ensure that your HVAC equipment is running correctly. It allows your dealer’s technicians to access real-time information about your system remotely and helps them diagnose, fix, and potentially prevent issues with your home comfort systems.
Remote Diagnostics and Remote Access
Opting into the remote diagnostics feature allows your dealer’s technicians to see data from your HVAC system without having to come out to your home. This data includes things like runtime information, configuration settings, and system alerts. Granting your dealer permission to access the app remotely lets them diagnose and possibly fix problems from their facilities.
You’ll only need to opt-in to the remote diagnostics feature one time. Then, your dealer will have indefinite access to your HVAC equipment’s data unless you choose to opt-out. When you opt-in for the remote access feature, you’ll need to approve or deny access every time a dealer wants to use this feature. A remote access session ends once the dealer has completed their work or if you disable access.
Providing a Safe and Secure Connection
You won’t have to worry about your privacy being compromised when you opt-in to American Standard Diagnostics. Your dealer’s technicians won’t be able to see data from any systems for which you haven’t opted in — not even other devices connected to the American Standard Home app. Our systems are encrypted, so your data will be completely secure. Moreover, our access will be solely limited to the systems you choose to link with American Standard Diagnostics. Here’s what your dealer’s technicians will be able to see:
- Temperature and humidity statistics
- Your thermostat’s temperature history
- Your system’s temperature scheduling program (if you have set one)
Your HVAC company will also receive system alerts for things like malfunctions and maintenance reminders. Please note that the amount of data your dealer receives will depend on the specific type of equipment you own.
Easily Opt-In to American Standard Diagnostics
Opting into American Standard Diagnostics is quick and easy. You can do so either on the American Standard website or using the American Standard Home app. When you buy an American Standard HVAC system and create an account on the Home app, you’ll be able to opt-in to American Standard Diagnostics as part of the setup. The option to opt-in to American Standard Diagnostics should be automatically selected, but it won’t be activated until you save the setting. You can visit the American Standard website for detailed instructions on how to opt in.
Benefits of Using American Standard Diagnostics
- Contactless service
- Catch potential problems early on
- Save time and money
- Gain some peace of mind
Want to Learn More About Remote Diagnostics and Access?
While American Standard Diagnostics can’t be used to fix every potential issue with your HVAC equipment, it does offer several practical benefits. Contact the experts at Titan Mechanical Services, LLC for more information about this innovative technology. We’re here to answer any questions you might have so that you can make an informed decision about whether these features are right for you.